Frequently Asked Questions
Return Policy
I will accept returns within 15 days of purchase. To initiate a return, please email me through the Contact page and include the following information:
Your name, title of the piece, date of purchase, purchase price (please include a screenshot or photo of the receipt or transaction if applicable), reason for requesting a return, if the art arrived damaged, please include a photo of the damage.
I will provide a paid shipping label for you to return the piece. Please return it in the original packaging if possible. Your refund will be processed when the return has been received. Shipping fees are non-refundable.
Please email me through the Contact page with any questions or concerns.
FRAMING, INSTALATION SERVICES OR CONSULTATIONS
There are some pieces of work already framed with thin, light weight natural colour wooden frame, others stretched on canvas, others on canvas only that can be roll for posting, and a few on 365gr paper. Details of these are in within the artwork info.
I will be happy to provide advice or even arrange a framing service if you are in within the area of Brighton and Hove and its surroundings.
If you are a local collector, and you are interest on a over £400 piece of work, I can offer to bring the piece to you and let you try it out in your space at no extra charge.
You can get in touch for this purpose through the contact page with my details.
WHEN AND HOW WILL MY ARTWORK WILL BE POST?
The artwork will be carefully packed with acid free paper, double bubble wrap and double thick cardboard sheets on each side and put in a cardboard box wrap in plastic film and post it within 3-7 days, using Royal Mail track 48 or similar with a track and signature service, if size exceeds Royal Mail dimension limits, I will contact you personally to discuss Shiply estimates.
For A2 size prints will be roll with an acid free paper and post in a tube.
Have used these methods in the past years to ship artworks, with no damage to any of the artworks.
IS POST AND PACKAGE INCLUDED IN THE PRICE?
For small artworks and prints, post and package are included to all European addresses, for large artworks please contact me prior to placing your order to discuss additional shipping prices.
If outside Europe, you can contact me to discuss additional shipping prices prior placing your order.
What is a Giclée Fine Art Print?
The word Giclée (pronounced “g-clay”), is derived from the French verb gicler meaning “to squirt or spray”. Giclée is a printing process that combines 12 pigment based inks. As a result of the high number of inks, the colour matching is almost perfect to the original. Skin tones look lifelike, which is crucial with printing portraits. Fine art prints retain tonality and hue. This means that the colours won’t change. The paper is archival, and won’t yellow over time.